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| - I wanted to get a small bag or two of loose leaf herbal tea to add to my mom's mother's day gift (a teapot.) I had walked by Teavana in the past, and figured that I would go inside for once! I glanced at the Yelp entry on my phone, saw the low star rating, and figured that everybody was probably complaining about the prices. I know that loose specialty teas are expensive, and that for the uninitiated, those prices can be shocking and off-putting.
I walked up to the store and was greeted before I even entered. I told the employee my mission, sampled a few teas, and then made my selection. I was then treated to the most high pressure sales pitch I've encountered in a long time. It was what my husband and I always call "upsell hell." It turned out my selected tea (from samples) was actually two teas, so I had to buy both to get the flavor I wanted. I then had to say no to a sampler pack, a thermometer, three types of specialty tins, a gift pack, a timer, tea to go, and more. When I finally convinced the lady that I just wanted a small bag containing 2oz of each of the teas I had selected, she filled each bag with nearly 3oz and rang me up before I noticed. I was in such a hurry I just paid and left, but I regret not making her take tea out until it actually weighed 2oz.
The teas do smell wonderful, and I think my mom will be happy with them, but they've lost me as a customer. I hope the extra $8 they made by going over weight on my teas was worth it.
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