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  • I really like Pisces - I've been shopping there for about five years straight now - primarily for the selection, this is the only store in Calgary that carries my dog's brand of food. Their pet rewards system is really worth signing up for (sign up for their emails and you'll collect a TON of bonus points) and I find their prices to be a bit below the big box stores which is definitely an incentive to drive a bit out of the way to get there. (A full size bag of dog food is about $5.00 less than the online prices at Petsmart.) Customer service has always been really great - until recently. I actually have the complete opposite experience than a couple previous reviewers - the past few visits literally left me feeling like I was on a used car sales lot. There are two newer female employees in particular who will, without a word of a lie, follow you around the entire store, yakking your ear off - even after politely telling them that their assistance wasn't needed. I'm assuming that the employees work on some sort of commission because I'm always asked when paying if anyone helped me during my visit - and these two will literally follow me right up to the counter as if they've actually done something apart from irritate me! When all they've done is offer ridiculous and unhelpful suggestions, ask borderline intrusive and personal questions, and then stalk me out to my car so they can see my dog! I don't think it's particularly fair that they are somehow receiving credit for that. Yes, there are times when I might want help. But I think it's fair to assume that most pet owners have a routine set down for their pets as far as food and treats and toys go - I just want to go in, buy dog food, and get out, you know? Customer service is a pretty simple concept: ask the customer if they need help, if they do, great! Help them! If they decline, then back off! Shopping at Pisces is starting to feel like a date with the clingy girlfriend meme! Of course I'll keep shopping there, but going forward I'm going to have to stick with the head down, avoid eye contact shopping method.
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