| rev:text
| - I will give you two different reviews for sales and service
Sales : It would be getting 2.5 stars. Thats giving it the fulling rating since I am splitting the 5 stars in half for service and sales. The salesman was very nice. Professional and extremely knowledgeable.
Service: I was hoping I would not ending up doing this but its been bugging me and I feel it is deserving of a review. About a day into owning my new Subaru. I removed my USB cord from the cars USB port to find that the cars USB port circuit notch had actually disconnected and ripped out of the cars USB and lodged itself in the empty space in the USB cord it was supposed to occupy when connected. I wanted to use that cord to charge a phone as well as remove it so I did not have a bunch of cords floating around my car as it looks kind messy. So the broken piece of the USB cord was removed.
I notified my salesmen and he said bring it back in monday and service will look at it. I brought it in and actually asked the salesmen, this will be covered under warranty right? He replied I hope so.
After service looked at it they came back and said it would cost me 170 dollars as I had jammed the cord in the USB backwards and thusly broke it. 1. I have someone who was with me who can vouch that the cord was not jammed in backwards. 2. It is very difficult to break a USB. I have two USB ports in my hope laptop, one for my phone charger cord, one for my bluetooth cord, 2 on my ps3, a usb key, one on my printer, and I believe a couple on my cable boxes. I have not broken any of these in the years of owning this products. Miraculously a day after i get the car i somehow find a way of breaking this one. So anyways back to the service. I ask to speak to service manager, I am told they don't have one right now. I say well you better get someone. He says why should we pay for something you did? I again say you better get a manager. he says okay let me talk to my service manager at VW next store which ganley also owns. Really? So you tell me you don't have one, then someone is magically created next store out of thin air? Ganley does magic too huh? The entire way that service handled this was like dealing with one of those horror stories mechanics you hear about. They know they are the only ones in town so they take you for all you got. Eventually they agreed to warranty it, then mysteriously after telling me they had the part found out they did not have the part and would have to order it.
Once again sales is wonderful but service is not. I have heard stories of others not like the service here either. I am not over doing it or stretching the truth here. This is truly what happened. 2 days into owning a car i get blamed for breaking something. Out of respect only the sales customer service I got I am not using the name of the service guy or the salesmen. You both know who you are , thanks to the one that did a great job, and I am not an idiot to other one. Don't pull that garbage with me.
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