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| - LA Fitness, this not an easy 1 start review to leave (but, since 0 stars is still not an option, this will have to do). In short: downright awful!
What I wanted was simple: to use the Free Week pass I'd received to check out LA Fitness's class schedule. The fine print on the pass says that you are required to "sign a waiver of liability to use club facilities" (to be expected) and that "membership and/or personal training options may be presented" (but signing up is not required).
However, when my coworker and I arrived at 6:50 (ten minutes before the 7 PM Zumba class), the front desk agent insisted that we meet with one of the sales people before going into the class. Initially, we thought that David, said sales person, would review the liability waiver and send us on our way. How wrong we were.
Instead, David claimed that we had to go over the entire sales pitch (including a tour of the gym) before we could go to the class "for liability purposes". Since we were on a time limit, we asked David if we could meet with him after class. No such luck.
We reluctantly toured the facility with David, which took less than ten minutes. But, the "fun" didn't stop there, as the next 30 minutes were spent with David badgering us into signing up for membership packages, which we maintained that we did not want.
David and his manager outright refused to honor or acknowledge the Free Week passes we had in hand. Instead, they continued to be rude and condescending, and acted like they were cutting us "special pricing deals" on current memberships; think used car salesmen on the showroom floor.
My coworker pointed out that nowhere on the voucher did it say we were required to purchase a membership to partake in the "free week". David was unable to provide us with a reason that they would not honor it, but offered us a "Free Day Pass" as a consolation prize (despite it being after 7 PM and that we'd already missed the class that brought us in to begin with).
So, take heed fellow Yelpers: Apparently, when LA fitness says "membership options may be presented", it is a euphemism for "prepare for our sales people to berate you until you think that signing up for a membership is the only way to end the pain."
In closing, I can say for certain: 1) I will never consider switching to LA Fitness from my current gym, and 2) My coworker and I have urged our company to reconsider their corporate partnership with LA Fitness, based on this experience (we offer use of LA Fitness complimentary to our clients as an alternative to our onsite fitness center, and do not wish to subject them to this type of treatment either).
Classic and disappointing bait & switch. Though, I will say, the only perk about the Free Week pass? Learning what a despicable gym this is was of no cost to me. What a relief.
Cheers.
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