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| - A couple of weeks ago, my a/c stopped cooling. I called 4 places to have a tech come take a look at it. Aristotle Air was the first to respond. Long story short, I received excellent customer service from them through the following week. I needed an expensive part replaced due to a leak, but due to age of my unit, I decided to just replace the entire unit instead of just the part.
They gave me three options (replacement part, and 2 options for new units). I called around to ensure I was getting a fair price, to which I was told I was getting "a very fair price". I called Aristotle Air to give the thumbs up and one and a half days later, the new unit was installed.
Over the week leading up to discovering the leak, they came to my house four times to add coolant at no extra charge. Even on weekends and at 9:00 at night! Each tech was polite and professional.
No one enjoys having to replace their a/c unit, but dealing with Aristotle I felt I was receiving excellent, honest, and prompt customer service at all times. I have been and will be recommending them!
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