This was the worst purchasing experience I have ever had. PERIOD. They promised the furniture would be complete within 4-6 weeks. I ordered my bed frame on 9/4. It was not delivered until early December. The design was completely wrong from how we designed it in the store. The sales woman COMPLETELY missed my most important criteria, the reason I was getting a custom bed frame in the first place. I was VERY clear about wanting the rails out of the way tucked under the bed. I received the exact opposite when the rails stuck out almost half a foot. No idea how she missed that. When putting my bed together I noticed my box springs would not fit. They messed up the measurements! I waited 3 months for the wrong bed frame and measurements. Fortunately, they said they would rebuild the railings, just the railings, so the box spring would fit. I waited another 7 weeks for JUST the new rails. When they finally arrived...they forgot to drill the inserts where they meet with the headboard. Are you serious?!? They took them back and scheduled my THIRD delivery. I told the saleswoman I did not want to have to tip their delivery guys again. She lied and told me they would take care of them for me. Complete utter lie. I finally have the wrong bed frame 19 weeks after ordering. WORST, MOST UNPROFESSIONAL COMPANY EVER!!!!