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  • I tried to order a pair of Beast earbuds on the Best Buy website yesterday, and paid the extra $10 for 1 day shipping so I would get them today. I then got an email saying that Best Buy would be crediting me back the $10 because my order was now delayed another 22 days. I tried to just cancel the order at that point so I could go to a Best Buy store 6 miles away to get the earbuds, but the policy states that you have to cancel within 30 minutes of placing the order. This makes sense if your item can ship as normal, but makes no sense if your item will not ship for 3 weeks! I was on the phone with the support team (who has no authority to cancel), and asked to speak with a supervisor. However, I was told that the supervisor was "TOO BUSY TO TALK TO ME" and would have to call me back later. Not what you want to hear after being on the phone for 20 minutes already. I will never be buying anything from Best Buy again, and am extremely disappointed in how this situation was handled.
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