We went to Crop for a friend's 30th birthday in a party of 10. What could have been an unpleasant night was turned into a great night by the staff. Our reservation was for 7:15 pm and by 7:45 we still had not been sat. It was explained to us that the group seated at our table was enjoying a leisurely dinner and still had not ordered dessert. Needless to say, we were getting a bit testy as the hunger settled in, but a moment after our conversation with the hostess we were greeted by someone who I would consider to be the manager.
He explained the situation to us, apologized, and asked if we could wait another 10- 15 minutes for a table. We agreed and he picked up our round of drinks! So we waited and we were eventually taken to a table that had clearly been set up just for us. The rest of the night went great. Lovely staff, good food, and the manager even sent over an appetizer tasting for us! All in all, the delayed seating was just a small footnote on an otherwise great experience!