I always receive great service in tbe women's shoe department. Yesterday Teddy assisted me, today Sean assited me. Both made sure I was totally satisfied with my boot selection, however I was not. So Teaddy told me NP return the pair of Michael Kor boots, to receive a full refund. Today Sean assisted me provided me options to several boots, I did select one. The remainding balance went back onto my Macys Card. Customer Service is always given from this Dept. Thank you to Sean and Teddy. (MACYS CHANDLER MALL)