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  • I was waiting for this gym to open since they had their signage up. Very beautiful inside and loved the fact that they had a daycare inside. I was happy that I could workout anytime I want since I have a 18months old. First week I started in November within the first week my son got sick really bad and got rest of us sick I was out for a month . After I started going back in January I talked to the staff in the daycare and told them they should not let sick kid come in or at least keep them separated from the rest. She ensured me that they do and they clean twice a day. Second day I dropped my son I saw a little girl playing with a runny nose. Of course third day my son got sick again and he is still sick. I know their daycare is not clean like they say it is. I am a mom and I understand daycare has this disadvantage but my review is not based on the cleanliness of the daycare but the customer service. After I went back to talk to the manager and share my experience she did not show any sympathy . When I noticed this I told her I want to cancel my membership and my husband's. She did not offer me any advise or what she could do to make me change my mind. Instead she took me to the desk for cancellation!!! I mean wow! What a great manager . I have been a manager for 15 years and was never once did nothing to keep a customer happy or at least tried to. It shows they absolutely do not care about their members. All I wanted a sympathy or at least them paying attention when sick kids are around healthy ones. They get paid for this service ( This is not a cheap gym to expect bad service) I would never go back or sign up for any other branches of mountainside because they do not care for you.
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