As I read the negative ad I just have to wonder if that customer mistook another sandwich store for this one.
I went on two separate days and the service was excellent, the food was great, and the service was quick. The employees were smiling and happy. The sandwich was absolutely fantastic and filling without being overstuffed.
I wouldn't hesitate to go. Back and assure you I will. I just wish they had one closer to me for delivery because I'd order everyday. Bottom line is:
1. Fast service
2. Great Food
3. Great Value
4. Pleasant staff
5. Clean Restaurant
What else could you want. Try em, you'll be glad you did!