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  • Never again would I ever use Brakes Plus and even their Corporate Customer Service said the best they could do after I spent $461 to change a sensor that wasn't needed because of their screw up was the half refund towards future service. They could have ruined 2 of my engines with their sloppy work but worse is even Corporate doesn't do what is right. No way in hell even if I had a $1000 credit would I trust taking a vehicle back there. The short story is on our first car they left off the oil fill cap causing almost a quart to spray out over the entire engine compartment and the hood of a restored Fiat Spider. The second screw up was Brakes Plus leaving a rag wrapped in plastic in the air filter after diagnosing vacuum leak and cleaning the fuel injectors causing the truck to run rich with low power and fail emissions badly. Because of this I asked them to change the oxygen sensor because it was the only part not new and figured it had fouled out when running rich from the vacuum leak. Granted I asked them to change the sensor (the $461 was mainly labor, I supplied the sensor) but this was after paying $75 for an initial diagnostic(said they found a vacuum leak), $100 for a fuel system flush, and them saying that it was running great. So doing another diagnostic by them made no sense to me. So I hope this review saves others from the horrible work and service from this location. Here's the exact email I sent Corporate and they responded with the best they could do is the half refund for future service as the location manager had offered. "We have had two bad experiences at this location last year that had I not noticed them right away could have ruined 2 engines in my vehicles. The first one was a 1979 Fiat Spider that is restored and after the oil change they forgot to put on the oil fill cap. Luckily it's only a 10 mile drive home and although it sprayed oil everywhere it was only a quart low. But it took me longer the next morning to clean the engine and hood then it would have to do the oil change. They offered a free oil change and realizing that mistakes can happen I took my Dodge Dakota there that wasn't running right. They did the free oil change and said they found a vacuum leak and suggested a fuel system flush. $190 later it ran a little bit better but taking it to emissions it failed. Knowing that the sensors and plugs were all new I figured the only thing it could be was the oxygen sensor so I took it back to them to change that. $461 later I picked it up and it still failed emissions. I took it home and started to look at it myself and after taking off an air cleaner I found a rag wrapped in plastic that they had left in after checking the vacuum or flushing it. Pulled it out and sure enough it ran as it should and passed emissions. I called them and suggested that they are least refund half of the $461 as the sensor apparently was fine and the root cause was the vacuum leak. They said they would give us half of it as a credit towards future work. Well there is no way I would take my car there again as both of these sloppy mistakes by their mechanics could have ruined my engines. The amount towards credit is a joke especially since their actual cost on the labor for the $461 bill is likely $100. My brother is a mechanic and he even said they would have probably refunded the entire amount and I know my old boss in high school would have refunded it and he would have had me spending a day on my time detailing the engine compartment and entire car if I would have left off the oil fill cover."
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