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  • 1 star for Mirage Reception. 4 starts for everything else. Seriously slow check in! Our party of 5 took 45 minutes to check in once we got to the front desk . The lack of a queuing system made the reception area one big mess. All of us said it was our all time worst check-in experience. We are all in retailing so we understand customer service. Jenna, the receptionist never apologized for or acknowledged our inconvenience until we asked for her name. If she was a trainee, she should have said so. No sense of urgency or politeness until we asked her name. Figuring out a cueing system is one of the simplest things a hotel can do. It's not like it's a novel idea. The poor people behind us eventually gave up and moved to the back of another unclear disorganized line. A poor way to start a hotel experience.
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