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| - I received a gift card for Massage Envy for the holidays. On Monday March 26, I went into the location on Marks St to find out how much was on the card as well as to set up an appointment. The girl behind the counter acted as if I had inconvenienced her. After telling me how much was on the card, she asked when I wanted to make the appointment for. I had mentioned that I had never been there. No attempt was made to explain what services were offered or even pricing. I had scheduled it then told even though paying with a gift card, I needed to give a credit card. When I asked if it would be charged, I was told yes. At that point, I canceled the appointment and left. The next day, I called and spoke to Katie, who said she was a manager, about what had happened. She explained the purpose of the credit card. I scheduled the appointment for Wednesday afternoon. She made the comment that she would be there when I was scheduled. Upon arriving, the same girl was behind the counter. She handed me the IPad and said bring it back up when I was done. I did so and sat back down. Another person came out and said she would take me back to a room where I could wait. (She picked up a box to carry with her.) This made me feel like since she was gong that way, she'd take me too. After that Teresa came and got me. The massage was fine. Teresa did a fine job. When I was done, I went up front to pay. I gave my gift card to the girl. She did ask if I wanted to schedule my next appointment. I paid and left.
Honestly, I'm disappointed in the entire experience. From the first time I walked in the door, I felt like I was bothering the people there. Upon leaving, no "up selling" or packages/services were suggested. I have seen all these commercials about package you offer but none where offered or discussed. Katie never sought me out or followed up on a customer service complaint. Now that the gift card has been used, I don't think I would be likely to return based on the fact that going was supposed to be restful and relaxing and my experience was anything but. I don't have the heart to tell the person who gave me the card about the experience because I know she wanted it to be relaxing.
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