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| - Unfortunately I have to say this was one of the worst Service/Maintenance experiences I have ever had. I brought my 2012 Ford Fusion that I purchased from this dealership new. It had a check engine light on, low tire pressure that was on and off, needed a left turn signal replaced, and an oil chance. Pretty standard stuff for a 50k mileage tune-up. When I scheduled the service online I requested a service associate that I have been to before and had an positive experience with, seemed to get me and and get me out without trying to have me pay for everything to be replaced. Although when I arrived I was told that he was not working that day and someone else would help me out. I told him everything that needed to be done gave him the keys and we were all good. This was a Saturday morning at 7am, it was not until 12pm that I decided I needed to call and get an update on the progress, all they could tell me was a couple of codes and would get back to me. It was not until almost 4pm when they called and said that they would have to keep the car through Monday and that I would need to make my own accommodations to have a vehicle to get work on Monday, still no word on what the problem with my car was or any explanation. Late in the afternoon on Monday they called to say that the catalytic converter was bad and they needed to order the part and have it installed the next day. No explanation on how this could have happened or what it means for future problems. They also said the front two tires needed to be replaced and that I had a puncture on the right rear tire, and that the battery needed to be replaced. I opted out at this time have the battery replaced because I knew I could do it for much less myself and get a better warranty elsewhere. Same went for the tires, I knew I could get the same quality of tire elsewhere for less and better protection. Ultimately the front two tires did need to be replaced but the "respected national tire company" said they could not find any rear tire that needed a puncture fix. Which I believe if San tan did see this puncture they should have replaced this tire because I recently had to replace that tire due to an old puncture and i got the road side hazarded coverage on it, which i felt if they found a puncture they should have just swapped it out for a new one. But anyways car was finally finished Tuesday i payed for the repairs completed walked to my car sat down and noticed a giant crack in my windshield, instantly walk back in to get a manager, while walking back i looked at the paperwork and noticed they tried to say they found the car that way. which is a lie. they offered to have the winshield replaced in a few days free of charge which i accepted, went to drive away and turn left and noticed they did not in fact replace the broken turn signal i asked to have fixed, went back in to discuss that, manager took the car to the back and when he got back said it just needed to secured back in....which at this point i dont even know if i believe. and the last part that i know is stupid but on top of everything else upset me was when they asked to wash the car at the end i told them yes and the car was not washed after they had it for 3 days and seemed to do little but make things worse. In the end i brought my vehicle back to the dealership i purchased it from because i did have loyalty to them and believed that you get what you pay for and expected a premium service for a premium price. This experience was anything bu premium service and at a pivotal time for the dealership to keep a customer who is about to reach the end of his vehicles warranty. This was just not the type of service that will make me want to spend the premium price for a less than favorable experience and service from a top dealership and service center in my area.
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