I didn't wait they waited on me to finish paper work. I went in nervous as this was my 9 month old daughters first appt and she just hit her tooth so I knew she would not be too happy about having strangers looking in her mouth. They were very quick claim and made it as pleasant as they could for her. I love that they make you feel as if you are their only patient. I was informed on what to except going forward with books pictures and a little humor. I was smiling even if my daughter was still trying to decide how she felt. I will recommend them to anyone with kids.