Have been here numerous times before and had an overall good experience..... Until today. The service was awful . We stood at the door while we heard the servers stated they had to clean some tables, as one was walking back to the kitchen she had a mouthful of food and decided to check her phone instead of address customers.. After being seated , we were greeted and our orders taken but everyone was getting their food and refills before we even got our food( one waffle and an omelette). After sitting there for 35 minutes I started getting annoyed because it's never been slow like this here, even on a busy morning. Servers were too busy joking and on phones and forgot the fact that customer service is important especially since I also work in the service industry. Just overall disappointed in the visit . Management needs to actually step up and make sure operations run smoothly.