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| - Maybe it's my fault for returning to this business - my last dry cleaning service there turned all white garments dark, gray & dingey, stripped of their finish or sheen. I thought I would ask them to cold wash and press my white items this time to avoid dry cleaning damage. The girl checking me in said they would, yet when I picked up my latest order, the whites (and garments with white on them) were ruined and the man checking me out said they had not been washed, but, in fact, dry cleaned (despite my request). (The owner later explained that they HAD been washed, but with other colors and this happens / they cannot guarantee.) Yet I had to argue with the man behind the counter in front of other customers just to avoid paying for the ruined garments. Of course I won't pay for ruined garments - it will cost me hundreds to replace them. Last time I brought a $300 white jacket here, they ruined it (and I had only worn it twice.)
Bottom line: The girl who works the counter during the week is very sweet, and they mean well, but there seems to be *no way to avoid having all or partially white garments ruined, no matter the fabric, no matter if they wash or dry clean them, due to the bulk of other items all being cleaned together*. They flat out said as much.
Keep using them if you like the service but definitely clean valuable white garments at home!
Though to have to argue to avoid being charged to clean high value items that have been damaged still seems inappropriate.
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