Our AC broke. It was hot. I called them this morning at 9, they came out by 11 (ish). They called me when they were on their way. The access to the AC was locked and I had to call a locksmith to open the door. Nick actually waited for the Locksmith to arrive and he fixed the unit very quickly. I thought the price was reasonable. He was courteous and knowledgeable. I used another company before for maintenance and it was a nightmare. I had bit of a phobia about calling anyone (because of the other company) but I'm glad I called this company. I will definitely use them again!! (Hopefully not too soon though!) We're all cool now.