Monday night at 8pm...you would think that they would be on top of all 20 customers that were in there...but no, waitress is non existant...ordered bottle of wine and waited 20 min for it..I could have walked to total wine and back in less time....now for the food problems, ordered the sirloin steak...it was so tough and chewy I couldn't chew it...called the waitress and told her, response..."what do u want me to do about it??" I couldn't believe the lack of any training or customer service skills....having been a chef for Marriott for 10+ years..I know a good steak from a bad one....they made me another one...another 20 - 30 min...same result, in edible..sent that one back....finally after over an hour of this BS, manager finally comes over (which is about an hour too late) he offers to make me another one...I tell him that I don't have 3 hours to eat dinner and I ask for the check...he doesn't do ANYTHING to make it right or try and retain me as a customer....this place is a joke, no training, poor service, sub par, expensive food, and I don't even know why they have a manager as he was never in sight....this place better get their shit together or they will bite the dust.