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  • Young guy with shaggy hair this morning was very friendly, efficient, and moved us in and out quickly. Upon returning this afternoon around 3, we walked into a line that was already 3 people deep and at least 2-3 more filtered in behind us. After waiting almost 45 minutes in line, we found out there were only 2 men working and only 1 of them had access to the computer. When we told the man at the desk that our battery died on us, he just sort of grunted at us and we had to ask for any sort of compensation for the inconvenience of jumping it. In the end, he took off about 2 bucks. The man, Del, moved very slowly and showed no emotion or interest in how the customers were feeling. I've worked in retail for 5 years, and I get that being understaffed is no fun, but its all in how you handle it. Del did not handle it well and his partner seemed very frustrated that he couldn't help more. We came back to this site after a good experience last year, but may not come back again. After a day of moving, the last thing any customer needs is to stand in a long, slow line with a grumpy worker.
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