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| - I flew all the way from Florida for an outpatient test and eventually surgery and I was very pleased with my care.
95% of the staff I interacted really made me feel like they care about their job and the patients and families they help. I had been through this surgery before at another hospital in Florida and was placed in the ICU for my recovery - I got the same level of care on the regular hospital floor here, no ICU classification needed.
The campus can be a bit confusing at first, but everyone (in a red coat or not) is there to help you get around. There are a good amount of amenities for patients and their families - just wish there were some more comfy waiting areas (some of those chairs are killers on the back of your knees and the backs are very low).
My only real complaint was that with so many out of town patients they're not very helpful in arranging travel and help for those of us from elsewhere. I had a rough time contacting the travel concierge, as the concierge number listed in my paperwork was the medical concierge and she never answered my voicemails to tell me I was contacting the wrong department. Therefore, I was left to my own devices to arrange my flights, lodging, and transportation to the hospital until I finally got to campus where I found the real concierge desk and got some help.
I wish there were more affordable hotels nearby with shuttles to campus - for my test I had to stay at a $130/night Holiday Inn Express downtown and use the HealthLine to get to/from campus, which isn't ideal travel for someone who just went through a complex medical test. Luckily when I went in for my surgery and had a family member fly up to be with me, I found a much cheaper, closer hotel on my own that had an independent shuttle to take us to/from campus.
Their MyChart system is pretty good, a bit slow on updating test results, but not too bad. Very efficient on appointments.
Probably the best thing about the hospital is the direct care from the staff, all my nurses and physician assistants were just a phone cal away as I prepared for my trip and treatment. My doctors visited me daily to see how I did and keep me updated on my progress. Everyone was dedicated to attending to my every concern, almost too much, lol.
Hopefully I won't need further treatment, but at least now I know it's definitely worth the trip for such care!
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