I ordered a faucet online. Well one of the items was wrong. Went to San Plumbing and asked for help. From the start of the conversation it wasn't going well. Are you a contractor? Do you have a model number? I said no to both. I asked if I could use his phone to call home to get the model number off the box sitting on the counter. (Forgot my cell home) he said no. I started to ask if he had any other ideas, and he cut me off saying he can't help me. Wish I got his name. Guy had 2 black gauge earrings. Thanks for not trying.