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  • Dear Chase- Your teller Josh would greatly benefit from a lesson or two in customer relations. As a business owner, I would want my customers to tell me if my team failed to deliver on our commitment to excellence. I offer the following scenario for your consideration: The appropriate greeting when customers pull up to a drive-through window would be 'Good afternoon, how may I be of service?' delivered with a genuine smile. I've been banking with Chase for many years -you hold my mortgage, my business accounts and my personal accounts. Throughout the years of my banking relationship with Chase, I don't think I've ever been greeted with 'you know, when you drive up to the window you can give us a second' delivered with a snarky tone. Is this truly the level of attention your customers deserve?
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