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  • So I went back into Punch Bowl about a week or so ago. I had been contacted by a manager after my last review and they kindly sent me a $25 gift card with a note welcoming me back. When I received it my first thought was "wow, they really didn't need to do that, I'll give them another shot". Flash forward to my visit the other week... Margaritaville had just opened and was absolutely packed before the USA match downtown. "I have a gift card for PBS, let's go there!" We go up to their newly opened rooftop and much to our delight there's only about 10 customers up there. We belly up to the bar and subsequently wait 20 minutes before we were even acknowledged by staff. We watched as one bartender counted his drawer for 10 minutes as the other bartender slowly fulfilled all the orders (the bartender who counted his drawer had already taken cash transactions before he counted his drawer and stayed on shift and continued to use the drawer AFTER he counted; as someone who has worked in the industry this literally makes no sense to me). After 20 minutes we were greeted with "Hi, so sorry, it's going to be another 10 minutes before we get to you." (Anger Level- 2/10) So we go downstairs to the second floor where there are roughly 5 people at the bar and one bartender. We belly up again, and it's another 10 minutes of waiting. Finally, we are served 6 Miller Lite cans (all three of us ordered 2 each as we did not want to go through this whole ordeal again soon). (Anger Level- 5/10) Flash forward about 30 minutes and it's time for another round. We belly up and it's another 20 minutes. I've seen stressed out bartenders before but this guy took the cake. He had 4 drinks to make but to watch him you'd think he had about 100 orders to fulfill. 20 minutes later we got 6 more beers. (Anger Level- 7/10) Flash forward for the final round. We needed a few more beers as the game was still an hour out but we knew they weren't going to be here. We go to cash out and the wait was only 5-10 minutes (which felt like 30 seconds in comparison). I hand him my gift card and he says "Uh I'm going to need a manager to come up here for this, it's gonna be awhile." I told him to run it when he could and we'd be back in 10 minutes to cover the last few dollars. We get back and he says "sorry, this card isn't active". After a 5 minute back and forth I throw up my hands and reluctantly pay the entire bill. (Anger Level-10/10) Overall I've had two of the worst bar/dining experiences of my life here. The non-active gift card was the icing on top of the cake for me. I would have never returned without that card and to send a non-active one is deception at the very least, and borderline theft. Really cool concept with the different games/activities, great location, TERRIBLE service.
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