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| - I purchased my new dining table from Details Home Boutique last week. I can't say enough about the excellent customer service I was shown. I am a self proclaimed connoisseur of home furnishings. It is my go to "escape" when I need a break from work in the middle of the week or on a lazy Saturday afternoon. You'll likely find me zoned out and browsing home furnishing stores around Charlotte every now and then. I have been on the hunt for a dining table as I previously purchased a set of chairs I am obsessed with and needed to find the perfect fit for them. I've browsed a dozen stores, and seen a few that I like. But, I am slightly indecisive when it comes to investment pieces. I can honestly say that the people at Details are ultimately what made my decision to purchase.
I first went in a few weeks back with no intention to buy that day (which I made clear as I didn't want to take to much of the associate's time). Katherine (one of the store associates) immediately greeted me when I opened the door even though she happened to be toward the back of the store at that moment. From there she introduced herself and offered her help if needed. If you browse home furnishing stores in Charlotte, you will know that being greeted isn't something you can expect any longer. Not only did I feel welcomed, Katherine listened as I described my chairs, searched my iphone for a picture, and she spent close to half and hour looking the chairs up online and suggesting table options. She wrote down the dimensions of the three tables we landed on in order for me to measure my space and contemplate. She was taken away with other customers for a few minutes at a time, but never acted like my slow decision making was a bother. She suggested bringing my chair in in order to feel more confident with a decision.
I returned a few weeks later with my chair and one of the owner's, Gregg was in. Katherine again helped research options for end chairs that would compliment my table choice and the chairs I already had. She was intentional in working with me to understand "the look" I was going for. She also suggested driving over to their new location "District 5 Interiors" on Morehead in order to check out the tables available there. I am a fan of the inventory at both stores, currently the selection at District 5 is slightly more current. Ginger, Gregg's wife greeted me at the new location and was super attentive, but also gave me room to browse. I landed on the table I purchased at the Park Road location.
Gregg, the owner, took me to the stock room and cut open the box in order for me to see the actual wood grain and color variation of the table I was considering while I was still considering and insisted on carrying the lightweight chair I brought in out to my car as I left that day. Additionally, he and a partner delivered my table yesterday. They assembled the table in my space, and even offered to help re-position the lighting above my table.
My table is stunning. Gregg and Ginger have great taste, and their stores are full of great finds for large pieces and fun accessories. But more than that, both they and their staff are knowledgeable and go above and beyond; they treated my decision as their own. Thank you all!
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