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  • I want to share my recent experience with CNN refrigeration and offer a balanced perspective to the other reviews on this site. I gave them 5 stars and they deserve a top rating! I am NOT an CNN refrigeration employee...I'm a busy single mom of 3 kids who travels for work every week and I have limited time (and patience) for home repairs. I came home on Thursday, July 2nd to discover the AC in my children's bedroom was not cooling. I called my home warranty company and they issued a work order to CNN Refrigeration. Knowing it was the 4th of July holiday weekend and the middle of summer in Arizona, I decided to be proactive and call CNN to get the repair scheduled. (The warranty company typically makes you wait 24-48 hours for the contractor to call you and schedule.) Waiting 48 hours to schedule and possibly longer to complete the repair was not an option. I left a message and explained that the AC unit that is not working cools my kids room and asked if my repair could be expedited. I got their voice mail on Thursday, July 2nd and left 2 messages. When I didn't receive a response, I saw that the business was on Yelp and used the "message the business" option. I sent a Yelp message and explained my situation and received a response from Nicholas. Nicholas quickly responded to my message and said he could get a technician to my home in less than 24 hours- between 12-5pm on Friday, July 3rd. Initially, there was some miscommunication with the receptionist/scheduler but Nicholas was responsive and committed to making the situation right. A wonderful technician came out (as promised) on Friday afternoon and completed the repair. Nicholas even followed up with me after the repair to ensure the work was completed to my satisfaction. I saw some of the negative reviews on this site and I had to take the time to share my unbiased experience and sincere appreciation for a job well done! I am truly impressed with CNN Refrigeration's service, responsiveness and professionalism and recommend them without hesitation. Many times people won't take the time to write a positive review and share what went right...I want to thank Nicholas and the team at CNN Refrigeration for their exceptional service!
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