First let me start by saying that I have been to 25+ Hard Rock Cafes and am a bit of a fanatic! However, this one just didn't quite met my expectations. I came for a Dave Matthews cover band that was playing outside on a Friday night. When I came into the cafe, the hostess said the patio was full and that she wouldn't even put me on a waiting list because everyone on the patio was there for the concert and wouldn't be leaving. After some argument, I finally convinced her to put me on a waiting list and "magically" a table opened up about 10 minutes later. My sister and I wanted to drink Sangria so we figured it would be cost-friendly to get the pitcher. The pitcher had a ton of ice and wasn't full to the top so we only got 3 glasses out of it and it ended up costing us more than if we would've just bought 3 individual glasses. I ordered one of the local dishes - the pierogies and kielbasa. These were overpriced but good, other than the fact that they were sitting in a pool of grease or butter. I asked for a side of sour cream (which I was surprised didn't automatically come with pierogies) and they tried to charge me $1.80 for it when my bill came. I wanted to use my rewards card, which they tried to tell me had expired, even though it hadn't. The atmosphere is great and the concert was very entertaining, but it seems that the staff may be under-trained.