This dealership has a lot to learn about integrity and true customer service.
The experience I had with this dealership was simply the worst experience that I have have had with an automobile dealer.
I would offer any potential customer a few words of advice. First, do not sign their temporary lease agreements in advance of the delivery of your car. There are clauses within this agreement that will penalize you strongly if you do not scrutinize it carefully. Second, ensure that all promises by "Jorge Stathos and Gary Sodoski" that are made to you (and there will be many - designed to close the sale) are provided to you in writing. Third, do not be tempted to write a positive review until you have completed your entire process with this dealership. They are prone to asking for a positive reviews well in advance of delivering promises. Finally, unfortunately if you have an issue with this dealership, escalating your concerns to their corporate office, OMVIC and Volvo Canada will only provide you an equally frustrating experience. It appears that there is one single objective at play which is to get your signature on a purchase document, and then hold you financially bound regardless of the empty promises you have received.
My dealings involved interacting with the following people:
General manger: Jack Donato
Selling manger: Gary Sodoski
Selling advisor: Jorge Stathos.