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  • Somehow my review was deleted, so here it is again... I have been taking my Jeep in for service for the last 4 years, way too frequently I might add. Real lemon. Two weeks ago the Camel's back was broken and I will never return. I experienced the "death wabble" and in 30 seconds I was told by the service tech that I needed an alignment and new tires ant that will be $1200. He proceeded to explain that there is only one tire that can go on the Jeep (I kid you not) and it is $250. I then asked him about the offer that Jeep had on tires and rims combo from new Jeeps that were sold with upgraded tires and rims for $170 each. He said, oh, we can so that. Really? Thanks for offering! He then said he had a full set of 17 inch ones in stock. I reminded him that I had 18 inch wheels, which were more expensive. He told me they had those in stock too if I wanted them. Unbelievable. I get home, tell my wife the story, and she proceeds to inform me she bought a lifetime alignment special at Firestone in July. There goes our wonderful communication skills again, shame on me. I called the tech back, asked how often an alignment should be done, he said annually. I then told him that one was done 15 weeks ago and the jeep has done nothing but go back and forth to the grocery store basically. I asked to see the readings from the alignment, and he said he didn't have them and I would have to have requested that up front. $90 snow job. FYI: there are other shops that will do an alignment test for a lot less to let you know if you need one. Oh. And they keep the results. After I whined he took 10% off my bill. I asked him to have a manager call me, they never did. I filled out their online survey, stating the same thing, then got an email from a service person saying they never got a message to call. I reminded her again that they can call any time. As of today, no one has called. Sad. They are overpriced, and clearly push the profitable part of service, which is labor, not to mention the ridiculous 'only 1 tire' strategy...Time for a change.
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