I live right by this place and have been putting off getting glasses for the longest time. I finally called today and made an appointment to go in on Saturday. I can't really comment on the service as of now but I will update after Saturday. What I can say is that the guy who answered the phone was extremely helpful and pleasant. You may consider this standard, however I had called Hakim Optical this earlier this morning (Scotia Bank Plaza location) and the girl was most unhelpful and rude on the phone. So I'm taking my business where it is appreciated.