I needed short-term storage while I staged and sold my downtown condo. The operation at Apple Self Storage was the best I could have asked for. They run a tight ship and the whole experience made me feel secure and reassured.
From the start I was offered quick customer service over phone and email to answer my questions. When I first arrived, I was given a tour of the facility and trained on how to access the site. All fees and possible charges (for example, for causing a security issue) were discussed openly and I felt sure that I knew what I would have to pay. No surprises!
When I closed my account a couple months later, again they were very friendly and I received my refund for time unused promptly.
On top of all this professionalism, everyone was really nice. The people there seem to like their job and like other people (rare, I know!)
During a stressful time when I needed no-drama service, I got it. I would use the facility again in a heart beat.