This Pep Boy's location has recently undergone a facelift that has made it a much better place to shop for auto related purchases. In its former state the store was large and well stocked, but on occasion customer service was spotty. This was rarely a problem for me because I have always worked on my own vehicles, so I usually know the part I'm looking for. That being said there were many times that I saw other customers walking the aisles of the store looking for help. The newly configured store seems to have far more staff than they previously did. There was always one clerk ringing up customers, now there are 3-4 at all times. Because the store is now a warehouse, it has been a rarity to find a part that isn't in stock.
Because I do my own work I have only used the service department to get brake rotors and drums resurfaced. The work has always been done correctly and ready when promised.
If you've been turned off by This Pep Boy's location in the past you may want to give it another shot.