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| - I had such high hopes for Via Vai. I work across the street from Via Vai and when I heard that they were offering a $15 lunch menu, my first thought was, "yeh! I don't have to make the trek to Pizzeria Libretto." Sure, I did not expect the pizza to be nearly as good as PL, but I was hopeful. When I asked my colleagues to check it out with me, they all told me - I am not exaggerating - all 6 that I had asked - told me that they had heard horrible things about this restaurant. So rather than listen to them, I figured that a new establishment should be given the opportunity to iron out their kinks.
This week I met a friend here for lunch, and the first thing we noticed when we sat down was how cold it was. Approximately 5 minutes later our waitress came by (btw, we were the only people in the restaurant at 11:30am). My friend does not drink coffee, so she asked for tea. She was told that they did not have any tea. So my friend asked for something else - can't remember what it was - and the waitress said, we only have what is in our menu. Hmmm.....tea IS on your menu! Any other service-oriented establishment would have gotten someone to run over to Sobey's located a block away to pick up some tea! In the end I ordered a cappuccino and my friend ordered a decaf coffee. I then asked about the $15 lunch special and she looked at me like I had three heads. I then explained to her what the $15 lunch special was, and she admitted to not knowing what I was talking about. So I suggested that she ask her manager. She came back a few minutes later and told us that this special was only for when they first opened. Hmmm, odd, I have the menu and nowhere in the menu does it have an expiry date (I am attaching the menu). My friend did not want to make a fuss, so we ordered a pizza.
20 minutes later our pizza came out but still no sign of our coffees. We inquired about our coffee and we were told that they were fixing the machine - the bartender was not there and he was the only one that knew how to use the espresso machine. And you call yourself an Italian restaurant???!!! WOW! Every person on your payroll should know how to make espressos in their sleep! Then we wondered why they did not tell us about the delay 15 minutes before while we sat there wondering what the hell was going on! Almost 45 minutes after we made our drink order, our coffees came out, and my coffee tasted rancid. Worst coffee I have ever had. Something must have gone terribly wrong when they were learning how to use the machine.
So, as much as I hate admitting it; my colleagues were 100% right. I should have stuck to PL. If the service had been good, all the hiccups would have dramatically changed our experience. Though the pizza was tasty, when you put everything that happened together, this was a disastrous experience. So take it from me and my colleagues, you are better off making the trek to Pizzeria Libretto, or even give Tosto a try (keep in mind that Tosto gets insanely loud).
Two stars were given only because the pizza was decent.
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