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  • Dr. Perez- 5 STARS: He was so informative. He took his time explaining everything to me since it was my first time ever getting glasses. I felt comfortable around him & I normally dislike doctors. He had a great sense of humor as well. He let me know that I could contact him with what ever issues, concerns or questions I may have & that was reassuring. The Staff- 0 STARS: Super unprofessional. I first spoke with Veronica who kept cutting me off after she'd ask me a question. She didn't seem interested at all when I was telling her why I was at the doctor's after she had asked me what issues I had going on with my eyes. Her tone & the way she carried herself was definitely very standoffish. She was definitely uninterested in providing good customer service & seemed like she just wanted to get her work done & leave. You would think someone who works at a doctor's office would show a little more compassion & understanding. As far as picking my frames out I don't feel like I received any help. The lady with red bangs "helped me out", but she as well was very standoffish. She stood there with me the whole time yes, but as far as suggesting some styles for me she didn't give me any feedback at all & on top of that it seemed like it bugged her when I kept asking for prices on the frames. I wish I would've been more informed on the plastic lenses vs the poly-carbonate ones. I would've paid the extra $45 for the poly-carbonate ones would I have known that they protect against UV rays, which I need because I'm always driving in the daytime, but again I felt like I was bugging her with all the questions. It seems like the staff just wants to hurry & get people out the door. I'm undecided if I'll continue treatment here or not. At this point I just want my glasses. Definitely not a pleasant first experience with the staff, the doctor himself was great.
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