Over the years I have not been a huge fan of Chili's. However, since recently returning to my meat-eating behaviors, I've been a bit selective about my choices of proteins. Chili's offers a grass-fed burger patty for $1.00 more, which wins my vote over other places.
As a food safety educator, I am always picky about the cleanliness of a restaurant. Upon entry, I noticed tables that were not bussed, though they did not seem to be understaffed. Usually a big no-no for me. However, the greeter was sure to place us at a table and thoroughly clean it to our liking. Earned their point back.
The food was delivered to the table exactly as ordered. I requested sauces on the side and a slight char to the burger....achieved.
Our server was quite hospitable and attentive.
In comparison to other locations, it was a positive experience. Certainly can not same the same for the Charlotte-Whitehall location. But, that's another review for another day.