Apparently the manger is absent or needs customer service training . The Patio bartender was more interested in socializing than service. After watching 3 waitress' hang out at the bar and ignore customers my husband decided to go to the bar and order for us. Our waitress did not show up until my husband brought our drinks back to our table.Food was good/average for bar food but the service will keep us away. Maybe this is why Phoenix was rated as 7th in poor (rude) customer service as reported by Channel 15. I think they can and should do better, especially on a non-crowded Monday night.