So far so good; here for some shots and the staff is very nice and attentive. The doctor seemed nice too but I give 3 stars rather than 4 stars for one reason: they should definitely do all the shots and work on the dog in front of the owner. They took him to the back for his shots and to express his anal gland which I don't like. Now I must say that I asked if that is a common thing before she walked out of the room and she said they didn't have enough techs to stay in the room.... I think she saw I didn't like this so after she expressed his anal gland she brought him back inside the exam room so that I could see the shots given. BUT this still means that they would normally do the shots and work out of view of the owner. This has to change as everything should be in the exam room.