rev:text
| - I had a horrible experience there with my family.
It was pretty packed on a weekend day for dinner, so we put in our order and waited 30 minutes patiently, expecting that to be a reasonable wait time. After 40 minutes, we asked them to check on our food, and our food had not arrived after almost an hour! We suspect that they forgot our order and put it in only when we asked them to check, although they did NOT admit this. What was worse was that when we confronted the waiter who had taken our order, he asked us, "Do you know who took your order?" WOW. No apology, no compensation, and not even an explanation was offered. After an hour, ONE out of four dishes we ordered came out with a vague promise that the others were on their way, so we just left, upset and frustrated. This is really unexcusable.
I've come here several times before, and while service is usually better than this experience, the food here is just NOT worth the wait. If you're craving Chinese, go to Wonton Gourmet or Szechuan Gourmet just down the road!!
|