I took an iPad mini here that had a broken screen several months ago... It was fixed within hours and has worked perfectly since. I recently took a different iPad mini with a cracked screen (we use cases, I swear) to them and again he fixed it quickly. I got home and it was ghost touching so I called and was told to bring it back in whenever was convenient for me, which I did and he took care of the problem within a few hours (no charge).