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  • Ok, I did get response from both the national Lowe's website customer care and the manager of the North Phoenix store within 2 days. The National customer care only forwarded my email to the North Phoenix store. The manager at the North Phoenix store did apologize, admitted his employees were misinformed, stated the issue was addressed with the employees and that the problem would not happen again. However, considering I received about 3 different stories from the employees and the manager was not specific in his email, I still have no idea what the rental policy is at Lowe's for the item I wanted to rent. I will give them an extra star for responding and stating they have addressed the issue, but I will be in no rush to return to Lowe's. I believe I have found another source for the equipment and materials I need, now I just need to find the time extra help to do the project...
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