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| - I was overjoyed recently to see that a new Jimmy John's had opened in my neighborhood. Sweet!!! No longer would their tasty, delectable sandwiches be a once in a while treat for me, since the closest shop was a 20 minute drive to the location near UNLV. This new store is located in the Target plaza on Lake Mead just east of 95.
I've been to the shop twice since it opened. Both visits were pleasant and service was quick though there was a line of customers both times (why wouldn't there be?). On my first visit, I ordered the "Vito", Italian meats on a fresh, delicious sub roll. It was perfect!
On the second visit I encountered a problem with my sandwich, but to my dismay, it was only after I got home. I wasn't about to bring it back...That time I had ordered the #9, "Italian Night Club" I'm sensing a theme here.... It normally comes with mayo on it, so I specifically asked for no mayo twice to the person taking my order. Just to be sure I wasn't hallucinating, I double checked the order ticket, and sure enough, it said "NO MAYO" but, oh boy, was there mayo on it.
Figuring that a new restaurant would definitely want to know about service issues, I called and spoke to the manager. She was apologetic and grateful to have been informed about the problem. She offered to make good by giving me another sandwich which I gladly accepted. Let's face it, I'd go back to Jimmy Johns no matter what, but the fact that my sandwich "problem" was handled so pleasantly left a good taste in my mouth about this location!
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