Let me start my review with a caveat that I was there on a busy night with the Mayweather fight and a Stamps game. The place was packed and we were lucky to get a spot on the rooftop patio. The rooftop patio is an awesome spot!
Here's where the Pint fell short:
- We told our server that we were there for a bachelorette party (a group of 8 girls). No acknowledgement, or even shot sent over to the bride. Nothing. The bride was barely even drunk when we left.
- It took ages for us to even get our first round of drinks ordered and then get more drinks. I'm talking an hour to get one round. The server would ask one person if they wanted a drink, and then run away before anyone else could order. Even simple things like refilling water was a challenge.
- They ran out of platters??? Yet had all of the foods required to make said platters??? I'm still baffled by this.
- Once we did get our food, it took 2 hours for it all to arrive.
- With all of these errors, there was no offer for a discount or anything to make up for the overall poor service.
- I had a Yelp coupon for 50% off one item and the server had no idea how to apply it, couldn't find someone to help her, and asked if I wanted to use it next time. I'd already activated it on my phone, so it was due to expire. Regardless of that, I told her there wouldn't be a next time.
I understand that they were busy with the fight, but the fight was well-promoted and they had plenty of time to prepare and staff up. And if they were under-staffed/overwhelmed, they could have taken steps to provide better customer service. I will say that the food was good once it arrived. But the limited drink selection on the patio plus a zero for customer service equalled an overall poor experience. I would not go back.