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  • Today we moved into our new house and it took us all day since we were moving with friends and children. So I called Papa Johns to order pizza. And so the drama begins...Jake the manager at this location is as arrogant and unapologetic as they come! We ordered our food online, and received the email confirmation at 9:18pm. Jake calls us back less than 5 minutes later and says they are "out of cinnamon pull aparts" so he offered a cookie or brownie. We chose the cookie! Jake calls back at 9:42pm to tell me that we are out of their delivery range! What?! I tell him that's not possible the app would not choose the wrong store would it? So he proceeds to tell me I have to call another store to place my order. He tells me I'm closer to Chandler Heights and Alma School and I tell him he is wrong. I thought to myself I'm going to look at the map sure enough Jake is incorrect. I call back and the person that answered the phone takes my phone # and immediately says I'm out of their delivery range without asking to confirm my address. I asked to speak to the manager- guess who it is - Jake. He gives me the # to the other location and says nothing he can do I'm a real snotty way! I call the other location, Nick answers and he is sooo helpful. I explained the situation and my disdain for the other papa Johns location and he says let me check the map. He comes back and guess what he says - u guessed it - I need to call the other location. So I ask to speak to a manager. By now it's after 10pm! Hungry kids and people! Now, Nick gets on and I explain once again and he apologizes, says he will call the other location and figure out what is going on. 10 min later, guess who called - u guessed it Jake! (With egg on his face and still arrogant) He proceeds to tell me that I entered the wrong address and that's why he kept telling me to call the other store! Wrong answer! Why would the app send me to his store if I had input the wrong address??! I stated to him again that I have given him my address 3x and he is not listening. He then asked for my address again! He then says "we are going to get this to you free of charge and it should 35 min." He never apologized for getting things wrong or the time we had to wait thru his incompetence and arrogance! Needless to say I have never experienced this from any other Papa Johns and I hope he gets reprimanded even though he is a so called "manager!" Btw my food was delivered at 10:54pm. I sincerely I hope I have no more brushes with Jake and that he humbles himself.
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