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| - New update: Goodbye Paradise Pediatrics! I am on the hunt for a great pediatrician and pediatrician office because this one is not cutting it. We have had billing issues, lack of good customer service in the front office and now my last experiences with the doctor is the last straw for me to leave and never look back. My daughter had an issue with something and I called the office to get the pediatrician's advice. It took hours for the nurse to get back to me and what was worse is the advice they gave me was to go to the emergency room ASAP. Ok, if it was so urgent, why did it freaking take 4 hours since I called for you to call me back??!!!
Then the last visit was because my daughter had a nasty flu bug that lasted for two weeks. I called to schedule an appt and they got me in right away. When I got there, we waited for a long time because they were backed up. Then when Dr Stamps came in, he was in such a rush that he didn't really address all my concerns. He had to check my daughter's ears for an infection and she was crying hysterically and fighting him that she spit up all her milk that she just had. My ten month old had spit up all over herself and some went on to the doctor's pants. I felt so bad...for my daughter and for the doctor. What didn't help was that he acted soooo annoyed that she did that. Um, you're a doctor. She's a ten month old that's sick and you're holding her down. The lack of professionalism and empathy is appalling to me! See you never.
Update: I'm getting so frustrated with the billing department at this clinic that I'm seriously considering finding a new pediatrician. I come here because of the Dr. The staff and office building are not welcoming, but I continue to come back for the doctor. However, I don't know if I can continue coming back because I have this ongoing issue with the billing department. My daughter was born in December and I contacted my HR department to add her to my insurance. Unfortunately, my insurance did not add her until 2 weeks later so claims were being denied. Their billing department called and mailed me bills saying insurance denied. It was a back and forth thing with insurance and this billing department to finally reprocess the claims. Billing kept calling me to the point it was every day and it was a different person telling me I owe $$$. I felt like I was sent to the collection agency to be interrogated to pay up! It was so annoying! It finally got fixed, but other clinics that had claims didn't give me this much grief! Even the hospital that I gave birth at only called me once and I didn't hear from them again until it got paid.
Now this year, insurance plans change and we are going through this again! Ugh!
Original: When you walk in the office, the vibe is cold and unwelcoming. The front desk staff are not very friendly and the nurse that calls us in is also a little cold. She doesn't say much and she's there to just take the weight and give shots. However, my four stars all go to Dr. Stamps. After all, you are there to see the doctor, not anyone else. He's so friendly and warm and makes me comfortable as a first time mom.
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