I have never had a harder time getting an oil change. It comes with the warranty package I bought so that's why I keep having to come here. First couple of times I made appointments, to arrive the day of and they say they have no record of my appointment and will have to wait. I am talking HOURS for an oil change. Then they'll give you your car back unwashed and claim they didn't wash it because "you seemed to be in a rush." Great....next couple of times I tried to make appointments and get a confirmation number, I am told they don't make appointments. Yet every time I drive up they ask if I have an appointment? Do you make appointments or not?? I guess it doesn't matter since they'll tell you they have no record of it. Giving an extra star because last time I went I brought my work laptop and was able to get stuff done...not sure if the wait had actually decreased or I just kept myself busy. Definitely would never buy a car from here again