Crappy customer service.
I called ahead while on the freeway to make sure that the store had an item in stock. The person on the phone said yes I have this item in my hand it will be waiting at customer service. He took my name down so that it would be ready for me. When I arrived at customer service the first clerk asked me if I was doing an online pickup. I said no I called ahead and had an item pulled the clerk next to her said are you doing it online pickup. Since the person I spoke to was and HomeGoods I tried looking at Home Goods. After not being able to find it I tried asking a clerk that was walking away by saying excuse me. She kept walking until I had to yell hey you.
Really wasn't asking for the impossible just wanted to buy a $10 item.