Umberto was a character, but he did end up finding a solution that cost me less money than my quote...and was honest about it (and I wouldn't have been able to tell if he hadn't told me). When was the last time you went back to pay and a garage told you you owe them less money?
He's quirky, but I'd go back.
FYI They're moving to Gladstone, and won't be doing insurance any more.