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  • Because of the way the owner tried to handle one comment in my previous review that he was not happy with, I'm now lowering my rating from three stars. No attempt was made to contact me directly to discuss the information in my previously written review. In my experience, the response was vindictive instead of proactive in solving an issue. I'm leaving the rest of my review unchanged as it was an honest review. I've been to many, many events at this facility. They are able to handle very large events and have an attached hotel. The lobby, banquet rooms and bathrooms have always been clean with current, more elegant style decor and in good repair. The food is always well presented but the quality is low for the pricing. It just always looks better than it tastes. Also, pretty much every event I've been to over the past several years has had the same predictable menu. This is a decent option for a large formal event in lake county, but it could use an update of the menu and food quality to make it worth the high prices. Unfortunately, there's no competition for this type of facility in the area and the owner takes advantage of it.
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