I have never had such a bad experience at any of the many Roberto's I have patronized over the years. Alejandra (at least that's what she said her name was) should NOT, under any circumstance be in any area involving customer service. She is extremely rude and obviously does not know or hasn't been trained properly in resolving simple customer issues. I understand that maybe no one within this company cares that they lose my business, after all it's just one customer. It's just a shame that one person can ruin what I assume the original owners worked so hard to accomplish.